Privacy Policy

Effective Date: 27-Jan-2024
Last Updated: 4

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Welcome, and thank you for your interest in our services. Protecting your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, the circumstances under which we may share it, and the steps we take to ensure its protection. Our commitment extends to ensuring transparency in our practices and maintaining your trust.

This policy applies to all information collected through our websites, mobile applications, and any other services we offer where this policy is linked, regardless of how you access or use them. By engaging with our services, you agree to the collection, use, and sharing of your information as described in this policy. We encourage you to read this document in full to understand our privacy practices before using our services.

Please note that this policy is part of our Terms of Service, and by accessing or using our services, you agree to be bound by all of its terms and conditions. If you have any questions or concerns about our privacy practices, please contact us at the information provided below.

 

What information is collected

You may visit our website anonymously and learn about 1.security's services.

We collect personal data about you through the website only if you voluntarily provide it to us, when you use an online registration form to create an account for use of the 1.security service, to submit a reseller inquiry, or to request additional information about our services through our website, web chat, email, and any other means. When you access our website, we automatically collect information on the type of device you use, system and performance information, operating system version, Internet Protocol (IP) addresses, User Agent type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Additionally, we might identify:

1. the website through which you arrived at our website (i.e. via clicking a link);
2. the search engine or paid social media through which a search brought you to our website (and possibly your search parameters);
3. the details of your interactions with advertisements we have placed on other websites; and
4. the demographics (i.e. company name, size, type of industry, geographical location of the company or visitor) associated with returning visitors or visitors whose companies are customers of 1.security, which allows us to customize messages and offerings.

We may also ask you, but you are not required to provide, information regarding how you learned about 1.security. Please understand that 1.security hosts its website in the European Union, so if you are providing 1.security with any personal data, you are consenting to that data being collected and processed in the European Union in accordance with the terms of this Privacy Policy. Personal data is also acquired through third party relationships secured as a result of our sustained efforts at marketing the 1.security brand. Prior to engaging with such third parties, 1.security makes reasonable efforts to ensure these parties have acquired personal data via legitimate and appropriate means.

 

Use of information

1.security Users

We may use any information you have provided as reasonably necessary to administer or provide customer support for the website and the 1.security service. We use the information submitted by you to send you correspondence and other information that may interest you and to respond to your correspondence. If, for any reason, you would like to be removed from our email list, you can send us an email at privacy@1.security or follow the unsubscribe information contained in each of the emails you receive.

We will also communicate with you in response to your inquiries, to provide the services you request, to manage your account, and to help us improve our customer support and overall service to you. We will communicate with you, by email or telephone or by text message, and will make reasonable efforts to accommodate your communication channel preference. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email and/or text message. Generally, you may not opt-out of these key communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. If you wish to subscribe to our monthly newsletter, we will use your name and email address to send the newsletter to you. Our newsletters contain important information such as updates and enhancements to our services. Out of respect for your privacy, we provide you a way to unsubscribe through the unsubscribe instructions contained in the emails you receive, or you may contact us at privacy@1.security.

Non-Users

If your personal data is in our systems and identified as being associated with a potential customer, from time to time you might receive communications from us seeking to engage in a dialogue about the type of services we offer that may be of interest to you. Out of respect for your privacy, we provide you a way to unsubscribe through the unsubscribe instructions contained in any emails you receive, or you may contact us at privacy@1.security.

 

Disclosure of information

We will share your personal data with third parties only in the ways that are described in this Privacy Policy.

If you are a user of our services, we may disclose your personal data to certain third-party vendors (e.g., data storage facilities, payment processors, CRM solution providers, email service providers) who provide important ancillary services to 1.security. These third parties are prohibited from using your personal data for any other purposes. Transfers to third parties are covered by the services agreements with our Customers, so if you have any questions in regard to this, you should reach out to the Customer through which your account is being serviced. Additionally:

1. We may send email communications to selected groups of 1.security users on behalf of our company and on behalf of other businesses in whose products, services and/or enhancements thereto such users may have an interest; but we will not initiate the disclosure of any personal data to such businesses. We will also include in each such email instructions as to how our users can permanently opt-out of receiving any such future emails. In addition, you may contact us at privacy@1.security to request that your information no longer be used in this manner.
2. In certain situations, 1.security may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also reserve the right to disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation, or other government authority and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
3. Finally, we may disclose your personal data upon a transfer or sale to another entity of all or substantially all of 1.security's assets or stock in 1.security's line of business to which this Privacy Policy relates or upon any other corporate reorganization. (If, for example, in the future, we undergo any sort of corporate reorganization, we may need to transfer your personal data to the surviving entity.) You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

If you are not a user of our services and your personal data was acquired through our marketing activities, we might share your personal data with third parties in an effort to engage in communications with you. We will also include in each communication via email instructions as to how you can permanently opt-out of receiving any such future emails and the sharing of such information. In addition, you may contact us at privacy@1.security to request that your information no longer be used or shared.

 

Updating your information

Use of 1.security Services

1.security collects information under the direction of its Customers and has no direct relationship with Customer users (other than administrators) whose personal data it processes. A Customer user who seeks access to data, who seeks to correct, amend, delete inaccurate data, or withdraw consent to further contact should direct his/her query to 1.security's Customer (the data controller). If the Customer requests 1.security to remove the data because they are unable to do so, we will respond to its request within a reasonable time.

We will retain your personal data used in processing on behalf of Customers for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Non-users

For non-users of 1.security's services, upon request, 1.security will provide you with information about whether we hold, or process on behalf of a third party, any of your personal data. If you would like to access your personal data in order to correct, update, or delete it, you may contact us directly at privacy@1.security. Requests for access will be responded to within a reasonable timeframe.

 

Blog / Testimonials

If you submit information to a blog or provide a testimonial on our website, you should be aware that any personal data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. For testimonials, we obtain the individual's consent prior to posting his or her name and photograph along with the testimonial. We are not responsible for the personal data you choose to submit in these forums. If you want to remove your personal data that is being displayed on our website under public pages, please contact us at privacy@1.security.

 

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, User Agent type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, User Agent type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We use third-party tracking services that use cookies and advertising IDs to track non-personal data about visitors to our site in the aggregate. Information tracked includes the search engine used by a visitor, keyword input by a visitor, location, gender, age, aggregated categories of interest and search campaign associated with a visitor. The information is captured for marketing and Customer segmentation purposes.

 

Security Measures

The security of your personal data is of a paramount importance to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we use reasonable security to encrypt that data and send it securely. Consistent with legal requirements and the demands of 1.security’s high standards for service security, our website and services employ procedural and technological measures reasonably designed to protect your personal data and your other data from loss, misuse or unauthorized access, disclosure, alteration, or destruction, including using secure servers for data storage.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, User Agent type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We follow generally accepted standards and best practices to protect the personal data submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can contact us at privacy@1.security.

 

General Data Protection Regulation

The following provisions are supplemented by other commitments and statements 1.security makes under this Privacy Policy that are required by GDPR, and in some instances may even repeat those commitments and statements. In case of any conflict, the terms of this section will prevail as to personal data of European Union residents that is subject to GDPR. For purposes of this section, the term “personal data” includes all “personal information” as defined in the GDPR, and the term “sensitive personal data” includes all “sensitive personal information” as defined in GDPR. 1.security acts as a 'data processor' with respect to users of its services, processing personal data according to the instructions of these users (the data controllers). Conversely, 1.security may be regarded as a 'data controller' in relation to non-users to the extent that it decides to collect and share the personal data of these non-users with third parties (contractors or service providers), determining the purposes and means of such processing.

1.security does not solicit for collection, selling, or sharing any sensitive personal data of users of 1.security’s services. Users may upload information into 1.security’s services that may be considered sensitive personal data, but that would be done at the users’ own discretion and users would have the ability to manage such data as they deem necessary.

If we intend to share your personal data with contractors or service providers in accordance with this Privacy Policy, we will only do so pursuant to an agreement with each recipient requiring it to comply with GDPR and, in particular, specifying:

1. Data is shared for specific, legitimate business purposes only;
2. Recipients adhere to data protection obligations equivalent to those stipulated in these regulations;
3. We retain the right to oversee and ensure the compliant handling of data by our partners;
4. Partners must inform us if compliance is compromised, allowing us to take necessary corrective actions;
5. Unauthorized use of personal data is met with swift remediation efforts;
6. We have the right, upon notice, to take reasonable and appropriate steps to stop and remediate unauthorized use of personal data.

We are committed to not sharing or selling personal data to "third parties" in a manner inconsistent with GDPR, and we abstain from engaging in cross-contextual behavioral advertising with third parties.

UnderGDPR, our users have the following rights in relation to their personal data:

• Right of access. As a valued user, you have the right to request information about whether we hold personal data about you. If we do, you are entitled to access this data and receive additional details, including:

  • The purposes for which we process your personal data.
  • The categories of personal data we have collected about you.
  • The categories of recipients to whom your personal data has been or will be disclosed, including recipients in third countries or international organizations.
  • The planned retention period for your personal data, or the criteria used to determine that period.
  • Your rights to correct, erase, restrict the processing of your personal data, or to object to such processing.
  • Your right to lodge a complaint with a supervisory authority.
  • The source of your personal data if it wasn't collected directly from you.
  • Any automated decision-making (including profiling) that affects you, with meaningful information about the logic involved and the significance and consequences of such processing.

• Right to Data Portability: You also have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. Furthermore, you have the right to transmit this data to another controller without hindrance from us, where:

  • The processing is based on your consent or on a contract; and
  • The processing is carried out by automated means.

• Right to Erasure (Right to be Forgotten). You, as a data subject, have the right to request the erasure of your personal data that we have collected. This right allows you to ask us to delete your data if one of the following grounds applies:

  • The personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
  • You withdraw consent on which the processing is based, and there is no other legal ground for the processing.
  • You object to the processing pursuant to Article 21(1) of the GDPR, and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2).
  • The personal data have been unlawfully processed.
  • The personal data have to be erased for compliance with a legal obligation in Union or Member State law to which we are subject.

  The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR. We recognize our responsibility to not only erase your data upon request but also to inform third parties (such as contractors, service providers, and vendors) who have accessed or processed your data on our behalf, to delete any copies or links to your personal data.

• However, this right is not absolute and may not apply if processing is necessary:

  • For exercising the right of freedom of expression and information.
  • For compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
  • For reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3) of the GDPR.
  • For archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) of the GDPR, in so far as the right likely to render impossible or seriously impair the achievement of the objectives of that processing.
  • For the establishment, exercise, or defense of legal claims.

  If we are unable to comply with your request for erasure for specific legal reasons, we will inform you accordingly without delay.

  To initiate a request for erasure, please contact us privacy@1.security. If further assistance is needed, you are encouraged to reach out to 1.security support through the contact details provided on our website.

• • Right to Rectification. We recognize your right to rectification, as stipulated by the GDPR. This means you have the right to request that we correct any inaccuracies in your personal data that we hold. If the personal data in our possession is incomplete, you also have the right to have the data completed, including by means of providing a supplementary statement. If you believe that any personal data we are processing about you is inaccurate or incomplete, you can request us to correct or complete it as follows:

  • Directly within your user account settings, if applicable, where you can update your own information.
  • By contacting the 1.security customer's appointed services administrator assigned to your account. This administrator will be your first point of contact for such requests.
  • If your appointed services administrator requires our assistance or if you do not have an administrator assigned, you are encouraged to contact 1.security support directly through the contact details provided on our website.

  Upon receiving a request for correction, we commit to using commercially reasonable efforts to address your concerns and correct any inaccuracies in your personal data promptly. Additionally, where relevant and practicable, we will notify third parties to whom the data has been disclosed of any corrections made to ensure the accuracy of your personal data across all processing activities.

  Please note that this right is subject to certain exceptions and may not apply in cases where the personal data is deemed necessary for the purposes for which they were collected or otherwise processed, or where the requests are unfounded or excessive.

• Right to Withdraw Consent: Under the GDPR, if we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal. If you wish to withdraw consent, you can do so by contacting us at privacy@1.security.

• Right to Object to Processing: You also have the right to object to the processing of your personal data at any time, including any profiling and processing for marketing purposes. This means you can request that we stop processing your personal data for the purposes of direct marketing, including any form of cross-context behavioral advertising.

  To exercise your right to object to processing for marketing purposes, you may use the opt-out features provided in our communications or contact us directly atprivacy@1.security.

• Right to non-discrimination. You have the right to exercise any of the rights listed above (and any other rights under GDPR) without discrimination by us.

• Data minimization. We will only keep your personal data for the limited purposes set forth above in this Privacy Policy. We may keep your personal data for the purposes laid out in the agreement under which you gained access to our services, subject to any data minimization provisions contained therein.

 

Policy Changes

Due to the Internet's rapidly evolving nature, 1.security may need to update this Privacy Policy from time to time. If so, 1.security will post its updated policy on this system. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to change becoming effective.

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